Overview of the Universal Studios Hollywood Attraction Assistance Pass (2023)

Overview of the Universal Studios Hollywood Attraction Assistance Pass (1)Thanks to some special accommodations and an emphasis on inclusion, your entire family can enjoy a trip to Universal Studios Hollywood. As we learn more about traveling with a disabled family member, we’re uncovering some of the best ways to enjoy this delightful park and to ensure that the whole family has a frogtastic time. We bring you our Universal Studios Hollywood Attraction Assistance Pass overview.

We frogs get a lot of questions about how Universal Studios Hollywood helps guests who might need special accommodations. What we found is that there is a lot of information about using wheelchairs, bringing oxygen tanks, securing casts or a prosthesis, service animals and services for people with disabilities that affect vision and hearing.

But there is not a lot of information about other disabilities. It's harder to research accommodations for autism, cognitive disabilities, sensory integration issues, people prone to overheating, and people who have certain "invisible" medical issues. One common accommodation is the Attraction Assistance Pass (AAP). This pass has replaced the former Guest Assistance Pass (GAP), but the process is similar. Hop along to learn how to acquire and use the Universal Studios Hollywood Attraction Assistance Pass. Keep in mind, if it's been a few years since you have used the service, there are a few changes. Don't worry, though. The pass is even more user-friendly than before!

Universal Studios Hollywood Attraction Assistance Pass (AAP) for Invisible Disabilities

Overview of the Universal Studios Hollywood Attraction Assistance Pass (2)

Our friend Adam falls into the category of special needs that aren't visible to others. We hopped along with him on his trip to Universal Studios Hollywood to learn about the process of acquiring and using the AAP card. He has no mobility issues, but he has some nonphysical disabilities, plus he does not sweat. You might think that is a good thing, but it means he has to be careful that he does not overheat and pass out.

The AAP helped Adam stay cool, but we learned that it's best to follow some tips and strategies when using it. He carries a spray bottle with him. In between ride times, he makes frequent visits to the fountains to cool off. He also got a good soaking on Jurassic World — The Ride to keep him cool in the Lower Lot on a hot summer day. For the most part, the AAP helped meet his emotional and physical needs so he could have a toadally great time. Chances are, you may need to make some accommodations of your own to support the person in your group, whether that's noise-cancelling headphones or watching ride videos on our YouTube channel so you know what to expect.

Universal Studios Hollywood Attraction Assistance Pass (AAP) for Autism and Sensory Conditions

Our own froggyniece needs some extra help when navigating the park and is even at an increased risk of wandering away or eloping from our group. She has autism, and we’ve found that the AAP is also incredibly helpful when it comes to navigating the park with this increasingly common condition.

We’ve found that waiting in line seems perfectly fine to the rest of us, but it can be overwhelming for this sweet froglet, so the AAP helps us find a safer, more appropriate option for her and the entire frog family.

FAQs on the Universal Studios Hollywood Attraction Assistance Pass (AAP)

Overview of the Universal Studios Hollywood Attraction Assistance Pass (3)What is an AAP card and how does it work?

The AAP card is a special card that helps guests who find it difficult to wait in a standard queue. People with disabilities and health problems can use the card to get return times. If you use a wheelchair,hop over for more tips and specific information about using a wheelchair at Universal Studios Hollywood.

(Video) Universal's Attraction Assistance Pass

The AAP is a paper card with the date, the guest's name and the number of guests in the party on the front. It also has a barcode for scanning. The back side has some lines for receiving return times, when necessary. Keep the card with you and present it to the attendant at the ride entrance or the Universal Express line for each ride. The attendant will note your arrival time, the ride's current wait time and the return time to come back and ride (equivalent to the current wait time). You can hold only one active return time at a time. When you arrive to ride the attraction, the attendant will cross off the return time so you may collect a new one. They will scan your card and note the size of your party. If the line is less than 45 minutes, the attendant will scan the card and send you to the appropriate queue without having you come back.

You can also use the card to access shows. You will be directed to a different waiting area and may enter early to choose the right seating to best meet your party's needs.

Universal Studios Hollywood Attraction Assistance Pass Queue

Overview of the Universal Studios Hollywood Attraction Assistance Pass (4)

The card is not intended to provide immediate access to the ride or to skip the wait. Instead, it allows you to wait in a separate area and access the correct line based on your needs. Depending on the wait time for that ride, the attendant may direct you to the appropriate queue right away or provide a return time to come back.

If the posted wait time is under 45 minutes (or if the attendant feels that the ride can easily accommodate your party immediately), you'll be sent to the appropriate queue. If the posted wait time is 45 minutes or more, you will likely get a reserved time to come back to the Universal Express entrance. The team member will note the name of the ride, arrival time, current wait time and the return time on the card.

Whatshould I do while I wait for my turn to ride?

You can do other things in the park while you wait for your return time. That may include going on another ride with a shorter wait, seeing a show or getting something to eat. You may want to find a quiet or shady spot to rest and get some needed downtime. The Family Center near Water World offers quiet rooms for people with autism spectrum disorder. People who overheat easily, have sensory issues or have physical challenges may need more rest than the rest of your party.

If you are late for your return time, no sweat. They will still let you in. The time is good until you use it. The AAP card also comes in handy for joining a separate line when meeting characters. Meeting characters is a great activity to do while you wait for your ride return time.

How and where do I get an AAP?

(Video) Universal Attraction Assistance Pass

Upon entering the front gates, make an immediate right into Guest Relations. Bring the guest who needs accommodations with you and the entire party's park tickets. Give the employees some background information on why you might benefit from accommodations. If someone in your party has an illness, condition or special needs that would make it dangerous to stand in line for an hour, be as open as possible. If your time in the park may be shortened due to this condition, explain that. In our experience, Universal employees did not want all of the details.

Universal Studios Hollywood complies with the ADA, and you do not need to bring proof of a disability or even give details about a diagnosis. Instead, you should let the team member know the challenges you anticipate. Wandering and elopement, sensory overload or inability to wait in a crowded setting are all reasons to get an AAP.

How many party members can use the AAP with the pass holder?

When you get the pass, a team member will ask you how many people are in your party and note that number on the card. The new rules allow the pass holder and up to three guests (for a total of four) to use the pass to enter the ride. Universal suggests if you have a larger party that the other party members wait in the regular line. You could purchase Universal Express for the extra family members to keep the party together. If you have questions about this, talk to the team members at Guest Relations.

Don’t froget that even if you are using the AAP, you can also take advantage of other ways to maximize your time in the park. Many rides offer child switch if your person with special needs (or another child in the group) is not able to join the rest of the group on a ride. Members of your party who don’t mind being split up (or exceed the number of guests allowed on the AAP) can use Single Rider lines. (Single Rider is subject to availability, but it's a great free option to shorten the wait.) Other party members could also purchase Universal Express tickets. Those do cost more money, but they can keep the party together.

Do all people with disabilities need an AAP?

You do not need the AAP if you are using an ECV or wheelchair. There are already ADA compliant entrances and ride accommodations in place for you. If you have a service dog, you do not need the AAP unless you also require the special assistance outlined above.

The AAP is for special circumstances that are not necessarily covered under other accommodations. The AAP assists all guests who have difficulty waiting in a standard queue. If you have a situation in which you cannot stand or walk for long periods of time, Universal team members may suggest renting a wheelchair.

Universal Studios rents out wheelchairs for $25 per day and electric convenience vehicles (ECVs) for $75 per day. There is a $25 refundable deposit for wheelchairs. Keep in mind that wheelchairs and ECVs often sell out, so if you think you will want one, you should reserve it early in the day. When you rent a wheelchair or ECV in the park, a team member may present you with an AAP card for convenience. And if you arrive in your own wheelchair, you may ask for the card if you feel you need it.

The Studio Tour allows most wheelchairs but not electric convenience vehicles. There are wheelchairs you can use to transfer. There are designated accessible viewing areas for shows, but you’ll have to transfer out of the chair for rides. Employees are not trained to help lift and carry, so people who require assistance need to bring a companion to assist them.

Universal Studios Hollywood has a number of accommodations in place to help people with vision and hearing disabilities. The park offers safety information and show dialogue in Braille and large print for guests with vision problems. There are several accommodations for deaf guests and guests who are hard of hearing. These include headsets, assisted listening devices and show scripts. You can even reserve free sign language interpreters one week in advance. Find out more about how to manage Universal Studios Hollywood with disabilities.

(Video) Attraction Assistance Pass for Autism at Universal Studios Hollywood

Are there any tips for using the Attraction Assistance Pass in the Lower Lot?

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We found the Lower Lot can be the most difficult area of the park when using the AAP. We especially found this challenging when we visited with a friend who rented an ECV for the day. Try to knock out the Lower Lot before the lines and heat build up. It takes about 10 minutes each way to use the four escalators to access the Lower Lot. So ideally you want to maximize time by visiting the Lower Lot only once. It takes even longer to use the alternative wheelchair transport for people who cannot use the escalators.

There is not a lot to do outside the rides in the Lower Lot compared to the Upper Lot. When the lines and return times are long, that means a lot of waiting around for each ride. With heat-sensitive guests, that can be challenging on a hot, busy day. Wait times are usually over an hour by the afternoon but are much shorter in the morning. For kids or adults with autism, a more mobile member of the family may want to check out the Lower Lot first. You should be able to tell if the experience will be an enjoyable one for your whole group and obtain a return time if the waits are long.

Overview of the Universal Studios Hollywood Attraction Assistance Pass (7)Here are a few tips to make your Lower Lot experience go more smoothly with AAP:

  • Visit the Lower Lot as soon as it opens in the morning for the shortest wait times.
  • When wait times are under 45 minutes, you can join an alternative queue without a wait time. When wait times are longer, you can get a return time. So if you see wait times are 15, 30 and 50 minutes, collect a return time for the longest ride and head straight to the 30-minute and 15-minute rides. By the time you exit those rides, it will be time to ride the ride with a return time.
  • Send a runner to collect the return time.
  • Plan to eat a meal during one of your wait times. Jurassic Cafe has some tasty themed food and indoor or shady places to sit.
  • Visit dinosaurs and Transformers while you wait.
  • Entertain young children at the redesigned Dino Play area.
  • Consider the Single Rider line for one of the experiences. (As long as your party is tall enough and capable of riding single.) All three Lower Lot rides offer Single Rider lines. Some Single Riders lines require the ability to walk up or down steps (such as Transformers: The Ride-3D).
  • Use Child Switch if you have young children who are not tall enough to ride.

What about using the Attraction Assistance Pass in the Upper Lot or for the Studio Tour?

Compared to the Lower Lot, the Studio Tour and Upper Lot attractions are toadally easier to manage with the AAP. The Studio Tour is accessible via elevator for guests who cannot use the escalator. We were directed immediately to the correct queue at the Studio Tour. We also headed to appropriate Upper Lot rides and shows queues (even when the wait times were over 30 minutes). With shows, characters and other activities, you'll find a lot more to do while waiting for return times. The AAP card can also assist you in accessing a wand pairing demonstration at Ollivanders in the Wizarding World.

Planning ahead allows you to maximize your time and use the AAP for the longer waits. We received a return time for The Simpsons Ride, which tends to have a longer line. Then we headed for the Studio Tour. By the time we exited the tour, it was time to ride The Simpsons Ride. We received a return time for The Secret Life of Pets before heading to Water World. After the show, it was time to ride.

Can I use the AAP during special events, such as Halloween Horror Nights?

Yes. You can acquire and use the AAP at Halloween Horror Nights. There may be some alternative transportation available for people with physical disabilities if the mazes are a long walk over varying terrain as well. Arrive early to set up the AAP because lines can grow long to acquire the pass itself. Depending on the maze locations, you might have different procedures for acquiring the return times so ask questions about how to use the AAP that night when you receive it. For example, in 2021, two mazes were a long walk past the Wizarding World and far away from the rest of the event. Guests using APP could acquire a return time for both mazes at a kiosk just outside the Wizarding World entrance so they experience them both while in the area.

Is there anything else we should know about bringing someone with disabilities to Universal Studios Hollywood?

(Video) A brief Overview of Universal Studio's ATTRACTION ASSISTANCE PASS, (A.A.P.) that we use for Autism.

Just as with other situations, research which attractions may be safe and interesting for your family member with special needs. You can pick up a Guide for Rider Safety at Guest Relations or view it in advance. The pamphlet can help guests avoid smoke and fog or certain lighting. You can also read about which rides accommodate a service animal. Find out which attractions are best for guests who have a fear of heights or small spaces.

If you know your loved one has a favorite character or type of experience, start the day right by heading right to that attraction. In some cases, an acceptable and fun first experience will help your ASD or sensory kid accept other rides later in the day.

Overview of the Universal Studios Hollywood Attraction Assistance Pass (8)

Set yourselves up for success by knowing the limitations of your special needs guest. Take frequent breaks, bring spray bottles to keep cool and stay hydrated. Make good decisions about what kind of attractions your friend or family member can enjoy and even handle.

Pack a small bag or backpack full of items you know your child enjoys and finds soothing, but leave any item that cannot be replaced if lost at home. Even if you do not normally use a stroller, consider renting one designed for older kids with special needs. Not only do these roomy vehicles hold all your gear, most have hoods that can shelter the entire seating space, creating a safe sensory zone wherever you go.

Overview of the Universal Studios Hollywood Attraction Assistance Pass (9)

If you bring a service animal with you, you can locate service animal stations in the Lower Lot (across from Jurassic World) and Upper Lot (to the left of the Animal Actors Show).

On a recent visit, we saw a child about 7 years old who was terrified for his life on the one-hour Studio Tour. He believed that King Kong, the dinosaurs and Jaws were real and going to get him. Every situation we encountered felt like a real danger and threat to him, including one particular “Psycho” we encountered. This child spent the majority of the Studio Tour on the floor screaming and crying. He put his hands over his ears and was shaking in terrible fear. That is not fun for anybody.

Hollywood is so realistic! If your child cannot distinguish between what is pretend and real and might have this kind of reaction, then avoid putting them in this situation. Make good decisions about what attractions to take them on. There are a lot of loud noises and flashing lights in many Universal attractions. If your child’s sensory system cannot handle this kind of stimulation, then you’ll need to make your own accommodations to keep your child happy and healthy. If that means playing in a fountain for an hour, then go with the flow and embrace a special kind of fun. Team up with another caregiver or family member and use rider switch programs. That will help you all have a toadally safe and fun time at the park.

We hope this information about the Universal Studios Hollywood Attraction Assistance Pass helps you as you plan your visit. Have questions or want to share your experience using AAP? Drop us a line in the comments below.

Related: Using a Wheelchair at Universal Studios Hollywood

(Video) How To Use The Attraction Assistance Pass At Universal Islands Of Adventure

Related: How to Manage Universal Studios Hollywood with Disabilities

Keep hopping!


How many people can be on a disability pass at Universal? ›

At Universal Orlando, a guest with the Universal Accessibility Pass can have up to 5 other guests accompany them on attractions. That means, up to 6 people can be on one Disability Pass and will be directed to use the alternative access entrance for each attraction.

Does Universal have accommodations for autism? ›

The Family Center near Water World offers quiet rooms for people with autism spectrum disorder. People who overheat easily, have sensory issues or have physical challenges may need more rest than the rest of your party. If you are late for your return time, no sweat. They will still let you in.

What is the disability pass called at Universal? ›

Universal's Attraction Assistance Pass (AAP) is intended for guests with a cognitive or physical disability or other condition that prevents them from being able to wait in the regular standby lines. It's similar to Disney's Disability Access Service (DAS) accommodations.

How does the Universal Express Pass work? ›

What Is Express Pass? Express Pass is a service that you can add on to your theme park admission. If you choose to do so, you can then skip the regular Standby Line at select attractions at each theme park and Volcano Bay by entering a separate Express Pass queue.

Is diabetes a disability? ›

Is Diabetes a Disability? Yes. People with diabetes of all types are protected under the Americans with Disabilities Act as people with disabilities. This includes access to school, public places, the workplace and some benefits such as Social Security and disability insurance.

Who is eligible for Das at Disney? ›

While there is no specific list of what disabilities qualify for DAS at Disney World, some common conditions that may be approved for a DAS Pass include ADHD, autism, or anxiety. Guests should use their discretion when determining whether they should get a DAS Pass for themselves or a loved one.

Does Universal have quiet rooms? ›

The new quiet room provides a quiet, low-stimulation space for guests who need a break from the noise and crowds of the theme park.” The room located at the front of the park includes rubber floor tiles, an activity panel wall, dimming lights and two hiding tunnels, Smith said. It is open to any guest who needs it.

Can I bring my dog to Universal Studios Hollywood? ›

Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood. Please stop by Guest Relations to register your Service Animal and obtain a Riders Guide. Pets however, are prohibited from the Park and CityWalk.

How much does it cost to rent a wheelchair at Universal Studios? ›

Universal Studios Hollywood rents both regular manual wheelchairs and electric wheelchairs, also called electric conveyance vehicles (ECVs). You can store your walkers or other equipment at the rental place. Manual wheelchairs run $25 per day (plus a refundable $25 deposit), and ECV rentals cost $75.

Do you need a doctor's note to rent a wheelchair at Disney World? ›

You don't need to bring a doctor's note or other proof of disability, but be prepared to tell the cast member who helps you about your situation and what kind of help you need. The cast member who helps you can either issue a Disability Access Services card or will recommend that you rent a scooter or wheelchair.

How much is express pass at Universal Studios Hollywood? ›

Cost of Universal Express Pass

On non-peak days Universal Hollywood Express Pass costs $189 per person, and on peak days, it is priced at $259. When you purchase the Express Pass at the gate, you pay $10 extra per person.

Can dogs go to Universal Studios California? ›

Universal Studios no longer offers kennel services and is not dog friendly unless it is a service dog.

What rides are included in Universal Hollywood Express Pass? ›

What rides are included in the Universal Express Pass for Hollywood?
  • The Studio Tour.
  • Transformers: The Ride-3D.
  • Jurassic World – the Ride.
  • Revenge of the Mummy: The Ride.
  • Harry Potter and the Forbidden Journey.
  • Flight of the Hippogriff.
  • Despicable Me: Minion Mayhem.
  • The Simpsons Ride.

What is not included in Universal Express Pass? ›

Additionally, Universal Express Unlimited passes are included when you stay at select resort hotels. What attractions do not participate in Universal Express? Universal Express access is not valid on Fievel's Playland, Hagrid's Magical Creatures Motorbike Adventure™, Jurassic World VelociCoaster, or Pteranodon Flyers.

Is the express pass at Universal Studios worth it? ›

The Universal Express Pass is a popular add-on to the standard Universal Orlando Resort theme park tickets. Even though it is expensive, the Universal Express Pass and the Universal Express Unlimited Pass are worth the cost because they allow you to skip the lines and spend more time on the rides.

What do you get free with diabetes? ›

If you take diabetes medicine, you're entitled to free prescriptions for all your medicines. To claim your free prescriptions, you'll need to apply for an exemption certificate. This is known as a PF57 form.

Why do diabetics sweat so much? ›

Neuropathies and sweating

Sudomotor function describes the part of the nervous system that controls sweating. Diabetes can result in nerve damage so that for some people, the nerves that control sweat glands are always “switched on.” This can result in excessive sweating, known as hyperhidrosis.

Is anxiety a disability? ›

Anxiety disorders like OCD, panic disorders, phobias, or PTSD are considered a disability. Therefore, they can qualify for Social Security disability benefits. Individuals must prove that it is so debilitating that it prevents them from working.

Does Universal Studios accommodate handicap? ›

Wheelchair accessibility in the park includes the following: Accessible parking permit for cars with disability placards. All shows accommodate wheelchairs, with designated viewing areas.

Is Universal Studios handicap friendly? ›

Ride Policies And Accessibility

For your enjoyment and convenience, Universal Studios Hollywood's shopping and dining facilities are wheelchair accessible. Our outdoor stage shows also have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.

How much does it cost to rent a wheelchair at Universal Studios Orlando? ›

Universal Orlando Resort rents both wheelchairs and scooters (electronic convenience vehicles) to guests for use in the parks. Wheelchairs cost $12/day plus a $50 deposit. The mobility scooters cost $50/day plus a $50 deposit.

Can you take a service dog to Universal Studios? ›

Can I bring my pet to the Park? Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood.


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